Amway CENTER

Book Project Questions Prepared 9 Nov

Eats To Go

page 28

1. Define the Amway Center project (why is it needed? what role will it serve?)

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2. what local services already provide a similar role?

3. Consider the following systems and how they might relate to the Amway Center and used during the building process:
Supply Chain Management systems Customer Relationship Management Systems

page 59

4. What strategic moves could or should have been made?Reduce costs/Raise barriers to entrants/Establish high switching costs/Create new products and services/Establish alliances/Lock in suppliers or buyers
5. Differentiate products and services/Enhance products or services

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6. The Amway Center was built using green technology. What went into this design and why will it make a difference for the community it's serving?(was it worth
it?)

7. What are some reengineering options?

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How have the systems helped to remain competitive, yet still be loyal to their customer base (neighborhood conflicts - other businesses still able to profit)

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page 65 (not Eats to Go, but maybe we could use it)

8. Is the Amway Center on the bleeding edge?

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page 97

9. How would an ERP system work for a project as large as the Amway Center?

10. Discuss what licenses the Amway Center could use to enhance their profit and usability?

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Quick Biz

page 137

11. What input/output devices would be used for the Amway Center?

12. What warehousing storage methods could b used to enhance this project? Imaging? Security? Transactional data? BACK UP

page 170

13. What basic functions would be needed for software to perform? 14. Why begin with software?

15. What Inservice training should be provided to improve the business function?

16. where can software information be obtained?

17. What obstacles might hinder the forward movement for IT development:
Ex: rely on old manual practices, endorsing a limited OS, allow software to determine a decision that isn't practical

page 238

18. How would a database system serve the Amway Center?
(vehicles, communications, office supplies, suppliers, sales, calendar set up)

19. Would it serve the Center to hire consultants who have more expertise in specific areas?

20.Determine what information is needed in order to serve an accurate query system

21. Does digital imaging have a place with the Amway Center?

IT Fits Outfits

page 280

22. Think about an online store. Is there one? How does it fit in with the design?

23. What customers are being targeted? Hint: look at the Amway Center's offerings

24. What local workforce will be used to serve the Amway Center?

page 305

25. RISK: How would the printer supplies be affected now that the overseas shipping of printers and cartridges have been halted (just this week)
26. Will this determine what company to use?

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27. Do we continue to be loyal to a provider?

28. What other providers will be affected by this measure and how will it affect this business?

29. With transactions in mind, how should this center deal with payment and currency issues with tourists from outside of the US wishing to spend their money for a specific show or event? How would this be a risk?

30. How would the Amway Center make adjustments to accommodate other cultures? (this could be in the marketing - advertisement - look at how Disney does this)

Deboer Farms

page 343

31. How can these nine contributions of expert systems promote the Amway Center?
planning/decision making/monitoring/diagnosis/training/incidental learning/replication of expertise/timely response/consistent solutions

32. How would a decision support system help to manage risk? Is this something that can be applied to the Amway Center development?

page 370

33. How would data mining help to identify what decisions and techniques were most successful.

34. How would emerging technology affect the Amway Center? What would change in this industry that would drive an upgrade in software/hardware
taking into consideration the types of events that the center provides (music, art, athletics, convention needs)

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worldwide Host Revisited

page 404

35. Write a possible IS mission statement including information on IS's place in the organization and its chief contributions

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36. Another risk (p.405) explore how a key new requirement for the database system is overlooked and could it have been prevented?

page 433

37. Think about outsourcing. What would be risk? Benefit?

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38. Think about licensing the reservation system - or any technique created solely for the function of the Amway Center. Would that pull away from the original mission of the project? (In other words, is the project to serve the community and bring in the tourist dollar?
Or, is it to spend time on trying to sell the technique?)

39. How would an ASP be used to acquire software? Would it satisfy the company needs?

page 471

40. Consider security issues. What are the benefits/risks? (credit cards, passwords, encryption and decryption, screening of transactions)

41. Consider weather factors, flood, power outage, what are the plans for these?

42. Consider what controls should be used to safeguard systems?